Shipping policy

Shipping Policy

At SALT Studios, we want your order to arrive safely and as quickly as possible. Orders are processed and fulfilled through our production and fulfilment partner, Tapstitch, and managed through Shopify.

Order Processing

Orders are typically processed and prepared for shipment within 3–7 business days.

Please note that during new product launches, promotions, or periods of high demand, processing times may be slightly longer.

Once your order has been fulfilled, you will receive a shipping confirmation email with tracking information where available.

Shipping Times

Delivery times depend on your location and the shipping method available at checkout.

Estimated delivery times are provided at checkout and begin once your order has been dispatched.

Please keep in mind that delivery times are estimates and may be affected by circumstances outside of our control, including postal delays, customs processing, weather, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, and available shipping options.

Any applicable shipping costs will be clearly displayed before you complete your purchase.

Tracking Your Order

Once your order has been dispatched, Shopify will send a shipping confirmation email containing your tracking information where available.

You can use this information to follow the progress of your delivery.

International Orders

We ship to selected international destinations.

International customers are responsible for any customs duties, taxes, or import fees that may be charged by the destination country. These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

Delays, Lost or Damaged Parcels

While we do our best to ensure your order arrives safely and on time, SALT Studios cannot be held responsible for delays caused by shipping carriers, customs, incorrect delivery information, or circumstances outside our control.

If your order appears to be lost or arrives damaged, please contact us at [your email address] as soon as possible with your order number and details of the issue, and we will do our best to assist you.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

If an order has already been processed or shipped, we may not be able to change the delivery address. If a parcel is returned to us due to an incorrect or incomplete address, additional shipping costs may apply to have the order resent.